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KEY is a five-star concierge service for ERO Rentals. From wheels down to wheels up and everything in between, KEY handles the details so you can arrive + relax. At the heart of KEY is a team of hospitality experts who serve as a local, knowledgeable and trusted resource for guests looking for an effortless and unforgettable experience – opening doors to what’s new, fun and exclusive in Miami.
KEY streamlines the process of arranging the essentials (transportation, pre-arrival grocery delivery, and much more!) and the best experiences Miami has to offer. Order your groceries + stock the bar and KEY will have your home stocked prior to your arrival.
From family vacations to romantic getaways, bachelor parties or business meetings, KEY eliminates the stress and time commitment of planning a memorable visit or event. Hired from top-tier hotel brands, KEY’s concierges live, work and play in the cities in which they operate, using that insight to provide guests with customized itineraries based on their personal preferences. KEY’s concierges take care of the essentials like stocking the fridge + bar or securing dinner reservations at the hottest spots in town to planning one-of-a-kind requests – like a romantic dinner in a hot air balloon or a perfect meal created by a private chef.
Whether it’s the KEY app or website, a phone call or simple text message to our local concierge, KEY is providing a convenient way for guests to connect, organize and design their trip based on their personal preferences.